Job Description

Creative Services Project Manager

This is a hybrid role that can be based in either Harrisburg, PA or Clearwater, FL. Please note, candidates must be located within 60 miles of either office location. This is a Hybrid role.

D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets.

• We are empowered by our employee Co-Owners who provide the industry's best service, and we promote a collaborative culture.
• We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more!
• As a D&H Co-Owner you receive numerous discounts on services.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.

Summary

The primary responsibility of the Creative Services Project Manager provides project leadership for strategic events and creative initiatives, serving as the primary liaison between internal clients, business stakeholders, creative management, creative strategists, and external agencies. This role will emphasize project readiness, leading throughout discovery, prioritization, stakeholder alignment, risk management, and overall delivery accountability for complex or high-visibility creative projects while ensuring work is delivered on time, aligned to business objectives, and completed to stakeholder satisfaction.

Responsibilities

• Serve as the primary strategic point of contact for internal clients, business stakeholders, creative leads, strategists, managers, and external agencies.
• Lead project discovery conversations to clarify business objectives, audiences, deliverables, timelines, success criteria, and creative requirements.
• Review strategic or complex creative briefs to confirm scope, priority, feasibility, and readiness before work begins.
• Own prioritization of major creative projects and campaigns, balancing urgency, business impact, resource capacity, and stakeholder expectations.
• Develop high-level project plans, timelines, milestones, dependencies, and escalation paths for complex or cross-functional initiatives.
• Lead project kickoff and status meetings for priority work to track progress, address issues, make recommendations, and maintain alignment.
• Identify potential risks, delays, scope changes, stakeholder concerns, and resource constraints; recommend solutions to keep projects moving forward.
• Partner with creative management to assess workload, identify resourcing needs, recommend project allocation adjustments, and determine when outside support is needed.
• Manage stakeholder relationships by setting expectations, resolving concerns prior to approval stages, and ensuring final deliverables support business goals.
• Act as a strategic partner by offering creative, process, and execution recommendations that improve project outcomes and stakeholder satisfaction.
• Collaborate with creative leads, strategists, supervisors, and managers regularly to ensure delivery of high-quality work that aligns with project objectives.
• Coordinate with external agencies and vendors as needed to support project execution, quality, cost-effectiveness, and timeliness.
• Ensure the accurate usage and application of the D&H brand, its related brands, and relevant vendor/organization brands across all assigned projects.
• Traffic deliverables between creative team members, stakeholders, external partners, and approvers to maintain timely movement through each project stage.
• Track project progress, flag overdue tasks or stalled approvals, and escalate operational risks to primary stakeholders and creative management when needed.
• Interpret project data and reporting insights to identify trends, bottlenecks, resourcing challenges, and recommendations for process improvement.
• Stay updated on industry trends, best practices, and emerging technologies in creative project management and share learnings with the team.
• Ability to work well under pressure, manage multiple projects with varying deadlines, and remain flexible and adaptable as priorities change.
• Co-host weekly project status meetings with Lead Creative Project Services Coordinator and marketing department stakeholders.
• Other duties as assigned by creative management team.

Additional Duties

• Keeps work area neat, clean and hazard free.
• Must work in other areas, as needed for cross training and/or workload.
• Other related duties as assigned.

Knowledge, Skills, and/or Abilities

• Excellent organizational skills with ability to prioritize and multi-task.
• Strong attention to detail and accuracy.
• Strong project leadership, stakeholder management, and client-service skills.
• Ability to assess project scope, risks, priorities, and resource needs.
• Proficiency with Microsoft Office Suite: PowerPoint, Word and Excel skills.
• Experience using workflow or project management software; Adobe Workfront experience preferred.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills to interact with all levels of management, employees, clients and the public.
• Ability to maintain confidentiality.

Education and/or Experience

• Bachelor's Degree in Marketing, Communications, Project Management, or related field preferred.
• 3+ years' experience in marketing, creative project management, account management, or related field preferred.
• Marketing agency, creative services, or client-facing project leadership experience a plus.
• Experience coordinating cross-functional projects with multiple stakeholders, timelines, and approval paths.

Work Schedule

• Fulltime position (40 hours a week), Overtime, Weekends, Holidays, Trainings as required.

EOE

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