Job Description
job summary:
The Delivery Manager oversees daily operations and staffing across assigned locations. We are seeking a reliable and motivated team member to step into a role supporting daily drone operations in a fast-paced, safety-focused environment. You'll be expected to balance operational tasks with team support, maintain a strong focus on safety, and help drive a consistent, high-quality experience across the operation.
Availability is required between 6 AM and 10 PM, 7 days/week (max 40 hours / week). Various shifts are available. Hours are dependent upon business needs, personal preference, and may vary between a traditional 8 hours, 5 days a week or even 12, 12, 12, 4.
location: Telecommute
job type: Solutions
salary: $33 - 35 per hour
work hours: Rotating Shifts
education: High School
responsibilities:
- Partner with the second Delivery Manager to provide consistent seven-day market leadership coverage
- Create and review schedules, identify coverage gaps, and coordinate staffing solutions
- Monitor employee attendance, punctuality, dress code, and policy compliance
- Coach and develop Tier 1 and Tier 2 employees and hold team members accountable for performance
- Facilitate onboarding and operational training and ensure all required documentation is completed
- Monitor key operational metrics, including order performance, collection times, out-of-stock rates, and site readiness
- Conduct routine site visits and maintain visibility with field teams
- Communicate daily priorities, risks, staffing needs, and operational updates to leadership
- Partner with recruiting and staffing vendors to address vacancies, call-outs, and attendance concerns
- Investigate and document employee incidents and escalate matters appropriately
- Maintain accurate attendance, training, performance, and disciplinary records
- Support launches, schedule changes, process improvements, and other market-growth initiatives
- Serve as the primary market contact when the other Delivery Manager is off or unavailable
qualifications:
- Minimum 2-3 years of experience supervising employees in operations, logistics, transportation, retail, hospitality, field services, or a similar fast-paced environment
- Previous experience managing employee schedules, attendance, and performance
- Experience leading teams across multiple locations or geographically dispersed worksites
- Ability to work five days per week on a schedule that may include weekends, early mornings, evenings, or holidays based on operational needs
- Ability to travel regularly between assigned-area locations
- Valid driver's license and reliable transportation
- Ability to work independently while maintaining frequent communication with remote leadership
- Ability to use spreadsheets, scheduling platforms, messaging tools, and digital reporting systems
- Ability to respond calmly and professionally to time-sensitive staffing and operational issues
- High school diploma or equivalent
- Ability to meet any physical and site-access requirements associated with the operation
Desired Skills & Experience:
- Experience managing vendor-supplied or contingent workforces
- Experience supporting last-mile delivery, aviation, autonomous technology, or emerging-technology operations
- Experience working in a client-facing or outsourced service environment
- Familiarity with workforce-management, attendance-tracking, and scheduling systems
- Experience opening new locations or supporting market expansion
- Experience preparing daily and weekly operational reports
- Knowledge of progressive discipline and employee-relations documentation
skills:
Google Workspace,Microsoft Office,Ability to analyze,attention to detail,Excellent written and verbal communication,planning skills,Sound judgment,leadership,people leadership,client experience,developing teams,drone,coaching,metrics,scheduling,management skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Temporary work, Work experience placement, Work at office, Remote work, Shift work, Rotating shift, Afternoon shift, Early shift